Terms and Conditions

Welcome to Austin Center for Rehabilitation (“Austin Center”, “we”, “our” or “us”). These Terms and Conditions govern your access to and use of https://austincenteruae.com/, including its information pages, service descriptions, contact forms and appointment enquiry facilities.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.

1. About Austin Center

Austin Center for Rehabilitation provides pediatric therapy and developmental support services in Dubai and Sharjah, United Arab Emirates. Our services may include speech and language therapy, occupational therapy, ABA/behaviour therapy, feeding therapy, physiotherapy, psychological assessment and related developmental support, subject to availability at each branch.

Website information is provided to help families understand our services. The services available, professionals involved and suitability of treatment depend on the child's individual needs and the relevant branch.

2. Use of This Website

You agree to use this website lawfully and responsibly. You must not:

• Use the website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorized access to the website, its systems or data.
• Introduce malicious software, disrupt website operations or interfere with security.
• Copy, reproduce or misuse website content without permission.
• Submit false, misleading or unauthorized information through our forms.

We may restrict access to the website where reasonably necessary to protect its security, users or operations.

3. Medical and Therapy Information Disclaimer

The information on this website is provided for general educational and informational purposes only. It is not a substitute for professional assessment, diagnosis, medical advice or an individualised treatment plan.

Every child has different developmental needs. Therapy recommendations, progress and outcomes vary according to individual circumstances, assessment findings, participation and other relevant factors. We do not guarantee specific results, recovery timelines or developmental outcomes.

Website content, articles, screening tools and questionnaires should not be used as the sole basis for diagnosing a condition or deciding on treatment. Please consult an appropriately qualified professional about your child's needs.

If you believe a child is experiencing a medical emergency, contact the appropriate emergency services rather than relying on this website or an online enquiry.

4. Appointments and Enquiries

Submitting a contact form, calling us, sending a message or requesting an appointment does not automatically confirm an appointment or establish a treatment arrangement.

Appointments are subject to confirmation, professional availability, service suitability and any applicable intake or assessment requirements. We may contact you using the details you provide to respond to enquiries and coordinate appointments.

Parents or legal guardians must provide accurate information and, where required, appropriate consent for services provided to a child.

5. Therapy Fees, Payments and Cancellations

Fees, packages, payment deadlines, missed appointments, rescheduling and cancellation conditions may vary by service and agreed treatment arrangement.

The applicable fees and policies will be communicated by our team before the relevant services are provided. Any separate treatment agreement, informed consent form or written payment and cancellation policy agreed with the client will govern those matters where applicable.

Please contact the relevant branch for the current terms applicable to your appointment or therapy package.

6. Children and Parental Responsibility

Our services primarily support children and their families. A parent or legal guardian is responsible for providing accurate information, giving any legally required consent and participating in decisions concerning the child's care.

Parents and guardians should inform our clinical team of relevant medical, developmental, educational or other information necessary for appropriate assessment and treatment. Information will be handled in accordance with our Privacy Policy and applicable legal requirements.

7. Privacy and Personal Information

We may collect information submitted through website forms or appointment enquiries, including contact details and information about a child's needs.

Our collection, use, storage and disclosure of personal information are described in our Privacy Policy: https://www.austincenteruae.com/privacy-policy/

Please avoid submitting unnecessary sensitive medical or personal information through general website forms. Use the communication method recommended by our team when more detailed information is required.

8. Intellectual Property

Unless otherwise stated, website content—including text, graphics, photographs, logos, videos, page layouts and other materials—is owned by or licensed to Austin Center and is protected by applicable intellectual property laws.

You may access and print website materials for personal, non-commercial use. You must not reproduce, distribute, modify, publish or commercially use website materials without prior written permission, except where permitted by law.

9. Third-Party Websites and Services

Our website may contain links to external websites, maps, social media platforms, messaging services or other third-party resources. These are provided for convenience.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites. Your use of those services may be subject to their own terms and privacy policies.

10. Website Availability and Accuracy

We make reasonable efforts to keep website information accurate and available. However, content may occasionally be incomplete, outdated or temporarily unavailable. Service descriptions, staff information, fees, opening hours and availability may change.

We may update, suspend or discontinue website features or content when necessary. We do not guarantee uninterrupted access or that the website will always be free from errors or technical issues.

11. Limitation of Liability

To the extent permitted by applicable law, Austin Center is not responsible for losses arising solely from reliance on general website information, temporary website unavailability, technical interruptions or third-party websites beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any applicable rights or protections relating to healthcare services, negligence, personal injury or consumer protection.

These website Terms do not replace any clinical consent, treatment agreement or other rights and obligations applicable to services delivered by Austin Center.

12. Changes to These Terms

We may revise these Terms and Conditions from time to time. The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after publication of changes constitutes acceptance of the revised terms, to the extent permitted by applicable law.

13. Governing Law

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates and, where relevant, the applicable laws and regulations of the Emirate in which the relevant services are provided.

Any dispute will be handled by the competent courts or authorities in accordance with applicable law.